At JaggerKnitting.com, we are committed to protecting the privacy and security of our users. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when visiting or interacting with our website. By using JaggerKnitting.com, you consent to the practices described in this Privacy Policy.

This policy applies to all users of our website, including customers, suppliers, and visitors. We encourage you to read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we handle it.

Information We Collect

To provide you with the best possible experience on JaggerKnitting.com, we collect various types of information when you visit our site. This information is gathered to help improve our services, process your orders, and enhance your overall experience.

1. Personal Information

Personal information is any information that can be used to identify you personally, either directly or indirectly. We may collect the following personal information:

  • Name: To personalize your shopping experience and facilitate communication.
  • Email Address: Used to send order confirmations, shipping updates, and promotional emails (if consent is provided).
  • Mailing Address: Necessary for shipping orders and billing purposes.
  • Phone Number: To provide customer support or notify you of issues related to your order.
  • Payment Information: This may include credit card details, billing information, and transaction history for order processing.

2. Non-Personal Information

We also collect non-personal information, which cannot be used to identify you individually. This includes:

  • Browser Type: To optimize the site’s functionality for your device.
  • IP Address: For site security and analytics purposes.
  • Cookies: Small data files stored on your device that help improve site performance and personalize content.
  • Browsing Behavior: Information such as pages viewed, time spent on the site, and links clicked.

3. Information From Third Parties

In some cases, we may collect information about you from third-party sources. This could include:

  • Social Media Platforms: If you interact with us through social media (e.g., Facebook, Instagram), we may collect the information you provide, such as your username and profile details.
  • Payment Processors: We may receive confirmation of payment from third-party payment processing companies.

How We Use Your Information

JaggerKnitting.com collects and uses your personal information for several purposes, all of which aim to enhance your shopping experience, provide customer support, and improve the functionality of our website.

1. Processing Orders

We use your personal information to:

  • Process Payments: Your payment details are necessary for processing transactions.
  • Shipping and Fulfillment: Your name, address, and contact information are required to fulfill and deliver your orders.
  • Customer Support: If you contact us for support, we will use your personal details to assist you with your query or issue.

2. Improving Our Website

To continually improve JaggerKnitting.com, we use data analytics and tracking technologies to:

  • Monitor Site Performance: By understanding user behavior, we can optimize site navigation and functionality.
  • Personalize User Experience: We may use your browsing history and preferences to display content that is more relevant to you.

3. Marketing and Communication

With your consent, we may use your personal information to:

  • Send Promotional Emails: This could include updates about new products, special offers, or events.
  • Targeted Advertising: Based on your shopping habits or browsing history, we may serve targeted ads on social media or partner websites.

You may opt out of receiving marketing communications at any time by following the unsubscribe link included in our emails or contacting us directly.

4. Legal Compliance and Protection

We may also use your information to:

  • Comply with Legal Obligations: This includes tax reporting, fraud prevention, and fulfilling government requests.
  • Enforce Terms and Conditions: If necessary, we may use personal information to investigate potential violations of our site’s terms.
  • Protect Our Rights: In situations where it’s necessary to protect the rights, safety, or property of JaggerKnitting.com, its users, or others, we may use your information.

How We Share Your Information

At JaggerKnitting.com, we do not sell or rent your personal information to third parties. However, there are instances where we may need to share your data with trusted partners or service providers to enhance your experience or fulfill our obligations.

1. Service Providers

We may share your personal information with third-party service providers who assist us with:

  • Payment Processing: We partner with trusted payment gateways to process credit card and other forms of payments securely.
  • Shipping and Logistics: Your shipping details may be shared with delivery partners to ensure your orders reach you promptly.
  • Email Marketing Services: With your consent, we may use third-party platforms to send you marketing communications and newsletters.

2. Business Transfers

In the event of a merger, acquisition, or sale of JaggerKnitting.com, your personal information may be transferred to the new owners or merged entity. We will notify you of any such event and provide options for managing your data preferences.

3. Legal Requirements

We may disclose your information when required by law or to comply with a legal process. This could include situations such as:

  • Responding to Court Orders: We will disclose your personal information if required by law enforcement or governmental agencies.
  • Fraud Prevention: Your information may be shared with legal authorities if we believe it is necessary to prevent fraud or illegal activity.

How We Protect Your Information

JaggerKnitting.com is committed to ensuring that your personal data is secure. We use a combination of technical, administrative, and physical safeguards to protect the information we collect from unauthorized access, use, or disclosure.

1. Data Security Measures

  • Encryption: We use encryption technology (such as SSL/TLS) to protect sensitive information like payment details when transmitted over the internet.
  • Access Controls: Only authorized personnel have access to your personal information, and we use strict security measures to limit data access within our organization.
  • Secure Payment Gateways: Payment information is processed securely through trusted third-party platforms, and we do not store credit card details on our servers.

2. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce our agreements. Once your personal information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

At JaggerKnitting.com, we believe in providing you with control over your personal information. You have the following rights and choices regarding your data:

1. Access and Correction

  • Right to Access: You may request access to the personal information we hold about you. This includes receiving details of how we use your data and who we share it with.
  • Correction of Information: If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it.

2. Data Portability

You may request that we provide you with a copy of your personal information in a structured, commonly used, and machine-readable format, which can be transferred to another service provider at your request.

3. Deletion and Erasure

You can request that we delete or erase your personal information if it is no longer necessary for the purposes for which it was collected. In certain cases, we may need to retain some information to comply with legal obligations.

4. Opting Out of Marketing Communications

You have the right to opt out of receiving promotional emails and marketing communications from us at any time. You can do this by:

  • Unsubscribing: Click the unsubscribe link at the bottom of any marketing email.
  • Contacting Us: You can reach out to us directly to opt out of future communications.

5. Cookie Preferences

You can manage your cookie preferences through your browser settings, choosing to block or delete cookies from JaggerKnitting.com. Note that disabling cookies may affect the functionality of certain features on our site.

Cookies and Tracking Technologies

Cookies are small data files stored on your device that allow us to track certain types of information related to your use of our website. At JaggerKnitting.com, we use cookies and similar tracking technologies to improve your browsing experience and provide personalized content.

1. Types of Cookies We Use

  • Essential Cookies: These are necessary for the operation of the site and allow you to navigate and use features such as the shopping cart and checkout.
  • Performance Cookies: These cookies collect information about how visitors use the site, such as which pages are visited most often. This helps us improve site functionality.
  • Functionality Cookies: These cookies remember your preferences and enable us to offer personalized features, such as remembering items in your cart.
  • Targeting/Advertising Cookies: These cookies track your browsing habits to show you relevant advertisements and promotions on other websites.

2. Managing Cookies

You can manage your cookie preferences by adjusting your browser settings. Most browsers allow you to block or delete cookies. However, if you disable cookies, some features on JaggerKnitting.com may not function properly.

Third-Party Links

Our website may contain links to third-party websites, such as social media platforms, partner sites, or advertisers. JaggerKnitting.com is not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing your personal information.

Updates to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. If we make significant changes to the way we handle your personal information, we will notify you by email or through a notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

We are committed to protecting your privacy and ensuring that your experience with JaggerKnitting.com is safe and enjoyable.